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Juying Secondary School

Counselling Services

Last updated on 28 September 2026

Overview

School Counsellors provide support to students with personal or academic challenges while Student Welfare Officers help students with attendance issues to continue their schooling. Learn about the support in schools. Counselling involves providing a safe environment for students to share their challenges and work through their social, emotional, behavioural and mental health issues with a trained counsellor.

A School Counsellor supports students by helping them learn and use strategies to manage and cope with their emotions or situation and enables them to make choices for positive change and development.

Student Welfare Support refers to the work with students with attendance issues. These students may not attend school regularly due to their family or home situations, lack of motivation for learning or poor peer influence.

A Student Welfare Officer assesses the needs of students with poor school attendance and works with community partners, parents and teachers to address their needs and help them return to school.

The 3 Levels of Support in Schools

  1. Support by form teachers
    Students are encouraged to talk to their form teachers who will provide the first level of support. 

  2. Referral to counsellors or student welfare officers
    Students who need specialised attention may be referred to a teacher-counsellor, school counsellor while those with irregular attendance or are involved in statutory cases are referred to student welfare officers. School counsellors also provide early intervention for students facing social, emotional or mental health challenges.

  3. Referral to specialists or community agencies
    Students who require more intensive intervention will be referred to our Lead School Counsellors, Lead Student Welfare Officers  or mental health professionals from the multi-disciplinary Response, Early intervention, Assessment in Community mental Health (REACH)  or social service agencies. 

Where are we located?
Student Services Hub (Level 1), Opposite Chillax room.

How to Contact Us?

  1. If you are in school:

    • You may speak to the counsellor directly.

    • Through your Form Teacher or Subject teachers

    • Drop us a note in the drop-in box

  2. If you are outside school:

    • Call the General Office @ 6308 9898 and ask them to transfer you to our school counsellors.  

    • Alternatively, you may leave your name and contact number for us to get back to you.

  3. Other Useful Numbers
    Here are some useful telephone numbers for student(s)/parent(s):

    • Youth Drop-In Centre – WEST

      • Singapore Children’s Society-Jurong Youth Centre. Tel : 6566 6989

    • SOS (Samaritans of Singapore)

      • 24-Hour Hotline: 1767

      • CareText: 9151 1767 (via WhatsApp)

    • Whispering Hearts Family Service Centre

      • Tel : 6795 1008

    • Lakeside Family Centre

      • Tel : 6567 1908

    • The GRIT Project

      • Tel: 6019 8550 / 9022 6250

    • National Mindline (24 hrs)